The Business Challenge
CA Technologies provides products and expertise for optimizing technologies and simplifying complex IT environments for business clients. It developed MyCA to provide an integrated experience for those clients, but adoption proved challenging at times. It recognized an opportunity to influence active participation and recognize expertise.
The Business Solution
CA Technologies chose The Behavior Platform by Badgeville to power the CA Champions program that enabled it to identify, measure, and reward valuable collaborative behaviors, surface experts, and increase community member adoption and value. Contact us to learn how the company has taken its customer success to the next level, boosting user retention and customer value.